Why do good people do bad things – and how should we respond? Developing organisational commitment to compassionate care

obhc-conference

Venue: Heath Services Management Centre, University of Birmingham          Date: 8th & 9th June 2015

Cost: £545 (per person for both days including lunch) Please note overnight accommodation and dinner is NOT included. Note 10% discount if NHS Alliance and RCN members

When something major goes wrong in health and social care, we tend to hold a formal inquiry, produce an action plan and vow that such events must never happen again.  And yet all too often they do.

In contrast, HSMC has been focusing on the concept of care work as ‘emotional labour’ (the idea that we all have an emotional bank which we need to keep topped up, and that staff who don’t feel cared for themselves will find it almost impossible to deliver good care to others).  The common argument that ‘giving someone a smile costs nothing’ is true financially – but it isn’t true emotionally.  Perhaps if Boards spent as long discussing staff support and the emotional labour of care as they do the finances and waiting times then the care we deliver might be radically different?

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How can we improve the quality of public services? A public debate hosted by the Health Services Management Centre (HSMC), University of Birmingham

obhc-conference

Date: Tuesday 31st March, 11-12.30        Venue: Law, Lecture Theatre 2, University of Birmingham

This house believes that ‘given the challenges we face, choice and competition are the least worst way of reforming public services’

Speakers:„„

  • Sir Julian Le Grand, Richard Titmuss Professor of Social Policy, London School of Economics and former health advisor to Tony Blair (speaking for the motion)
  • „„Dr. Robert Page, Reader in Democratic Socialism and Social Policy, Institute of Applied Social Studies, University of Birmingham (speaking against the motion)
  • „„Prof. Jon Glasby, HSMC Director (chair)

Faced with a series of financial, demographic and social challenges, governments around the world are grappling with very difficult decisions about the future of their welfare services. In the UK, a key contribution to this debate has been made by Sir Julian Le Grand, Richard Titmuss Professor of Social Policy at the London School of Economics and a former health advisor to the British Prime Minister. One of many of Julian’s contributions has been to argue that greater choice and competition can be powerful tools for reform, potentially having more positive impact and fewer negative knock-on effects than other approaches (such as trusting front-line professionals to deliver a good service, relying on targets and performance management, or drawing on service user voice).

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Evaluating health policy reforms under the Coalition Government, 2010-2015

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When: 24 April 2015 (10am – 5pm)      Where: HSMC, University of Birmingham

Cost: £40 (per person, including lunch)    Key note speaker: Lord Philip Hunt

Despite the Conservative’s pledge in 2010 for `no more top-down re-organisations’, the Coalition reforms (2010-2015) have been described as a re-organisation you can see from space.’ These reforms have precipitated clinically-led commissioning, management cuts, and further provider competition, among others. Combined with demographic change, service developments and financial pressures, the past 5 years have been dramatic as any in the NHS history. This symposium will explore the implementation and emerging impact of these reforms, and consider future health policy under the new government.

To register and pay by debit/credit card, please use this LINK 

For any further queries please contact Bal Loyal, b.k.loyal@bham.ac.uk