Venue: Heath Services Management Centre, University of Birmingham Date: 8th & 9th June 2015
Cost: £545 (per person for both days including lunch) Please note overnight accommodation and dinner is NOT included. Note 10% discount if NHS Alliance and RCN members
When something major goes wrong in health and social care, we tend to hold a formal inquiry, produce an action plan and vow that such events must never happen again. And yet all too often they do.
In contrast, HSMC has been focusing on the concept of care work as ‘emotional labour’ (the idea that we all have an emotional bank which we need to keep topped up, and that staff who don’t feel cared for themselves will find it almost impossible to deliver good care to others). The common argument that ‘giving someone a smile costs nothing’ is true financially – but it isn’t true emotionally. Perhaps if Boards spent as long discussing staff support and the emotional labour of care as they do the finances and waiting times then the care we deliver might be radically different?